At Ivy & Twine we take extra care and attention in the making of each of our candles and diffusers to ensure we deliver a high quality product our customers will enjoy. However if for any reason you are unhappy with your purchase, please do not hesitate to get in touch with us.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. We do not cover postage costs for returned items at this time.
14 Simpson Wynd
Please include in your package a signed letter stating the reason for your return and the original receipt.
Products that have been used or altered will not be accepted for return or exchange.